Refund Policy

Last updated: November 10, 2026

Puracy accepts eligible return requests made within 30 days after delivery. To start a return, contact Support@pureacys.com and provide your order number or other proof of purchase.

Eligibility

Items must be unused, in their original condition, and in the original packaging. We do not add product-specific exclusions unless an item is actually ineligible under the conditions stated on its product page or applicable law.

Return shipping

For an eligible return, Puracy pays the return shipping cost and provides return instructions or a prepaid label. Do not send an item back until you receive return instructions.

Damaged, missing, or incorrect items

Contact us promptly with the order information and clear photos of the item and packaging. We will review the issue and provide the appropriate next step.

Refunds

After the return is received and approved, we issue the refund to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit.

Order changes and cancellations

Contact us as soon as possible before shipment if you need to change or cancel an order. We cannot guarantee a change or cancellation, especially after fulfillment has started.

Contact: Puracy, Support@pureacys.com, (479) 979-5566, 136 E Acres St, Norman, Oklahoma 73069, United States